A guide to Knowledge Management resources in government and transportation agencies. This literature review compiles research, reports, journal articles, and other resources focusing on the theory and implementation of KM in transportation agencies.
Knowledge Management (KM) refers to a multi-disciplined, strategic approach to achieving organizational objectives. KM focuses on the processes of acquiring, capturing, creating, and sharing knowledge with the goal of improved performance. Implementation is achieved through the organization's establishment of a knowledge-focused culture, technology and structure.
Purpose of this guide:
This LibGuide is a tool created for transportation agencies who are looking for guidance on the broad topic of Knowledge Management. It brings together selected resources offering a background in KM and provides examples of successful implementation of Knowledge Management in government transportation organizations. While it should not be considered exhaustive, the LibGuide includes research, resources from experts in the implementation of KM, and best practices.
As illustrated in the examples provided, each Department of Transportation varies widely in the KM process; examples are included of states where KM strategies have resulted in fundamental organizational change. Most of the resources are directly accessible through the LibGuide; for additional references, contact your agency's librarian.